Frequently Asked Questions
Everything you need to know about your Pink Palm Puff favorites.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your claim and receive a prepaid shipping label.
Do you ship internationally?
Yes, Pink Palm Puff ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Pink Palm Puff apparel?
To keep your items looking fresh, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and direct ironing on any printed graphics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, oversized fit.